Terms of Use
Effective 3 November 2026 • Deutsche Fassung
These Terms govern your use of playvelvetember.com (“Velvet Ember”), operated by the operator named in our Imprint (“we”). By using the site you agree to them.
1. Who may use Velvet Ember
You may only register and play if both of these are true:
- you are at least 21 years old; and
- your place of residence is in Germany, or in a Canadian province or territory other than Quebec and Ontario.
Australia — pre-registration only. If you are 21 or older and live in Australia, you may create a pre-registration profile. You may not play any game until you have completed an age-verification check, which we will introduce before games open to Australian residents.
People who live in Quebec, Ontario or any other country are not permitted to use the service, even when visiting an eligible region. You confirm both conditions when you sign up. We may close a profile if we reasonably believe they are not met.
2. What the service is
Velvet Ember provides casino-style social games purely for entertainment, free of charge. It is not gambling: no stake is ever required and no win is ever paid out. Nothing on the site is an offer or invitation to gamble.
3. Virtual credits
Games run on virtual credits provided automatically and free of charge. Credits, scores and progress have no monetary value; cannot be bought, sold, transferred, exchanged or redeemed for money, goods, services or prizes; and may be reset at any time.
4. Your profile
Profiles are free and optional. You must give truthful information, including your age and region. Your password is stored only in your browser, so keep your device secure. You can delete your profile at any time by clearing your browser data and asking us to delete your sign-up record at contact@playvelvetember.com.
5. Fair use
Don't attempt to breach the site's security, scrape or copy its content in bulk, disrupt its operation, use it commercially or present it anywhere as a real-money gambling service.
6. Intellectual property
The Velvet Ember name, flame emblem, design, text and code belong to us. Games, game titles and artwork belong to their studios. You may enjoy them on the site but not copy or republish them.
7. Third-party games and links
Games are streamed in demo mode from the servers of their studio. We select them carefully but cannot guarantee their availability. External links, such as support services, are the responsibility of their operators.
8. Availability
We may add, change or remove games and features, or pause the service for maintenance. As the service is free, there is no entitlement to any particular game or to uninterrupted access.
9. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under mandatory product-liability law. For slight negligence we are liable only for breach of an obligation essential to the proper running of the service and on which you may regularly rely, limited to the damage typically foreseeable at the time. Otherwise, liability for slight negligence is excluded. Nothing in these Terms limits liability that cannot be limited by law, including statutory rights you have as a consumer in Germany, Canada or Australia. In particular, nothing in these Terms excludes, restricts or modifies any right or remedy, including the consumer guarantees, that you may have under the Australian Consumer Law and that cannot lawfully be excluded.
10. Ending the relationship
You can stop using Velvet Ember and delete your profile at any time without giving reasons. We may end the service for everyone with reasonable notice on the site, or close an individual profile for a serious breach of these Terms.
11. Changes to these Terms
We will announce material changes on the site before they take effect. If you don't agree, you can stop using the service and delete your profile.
12. Governing law and disputes
These Terms are governed by the law of the country in which the operator is established. If you are a consumer, you keep the protection of the mandatory consumer laws of your country or province of residence. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
13. Responsible play
Our Responsible Play page forms part of how we run the service and lists free helplines in Australia, Canada and Germany.